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Shipping & Delivery

Shipping Fees

  • Luwaay.com does not control the shipping rates, all the shipping rates, and handling are managed by the seller.

  • Packages are shipped by the seller according to their store's handling time.

Delivery Times

The usual time for processing an order is 24-72 hours (business days) according to the stores but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Popular Estimated delivery times:

  • Standard Shipping: 3-8 business days

  • Expedited Shipping: 2-5 business days

The shipping method varies depending on what is being shipped.  


All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation email with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel

If your package has been delivered in a PO Box, please note that Luwaay or any of the stores are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or directly contact the store you made your purchase from.

Returns Policy

To avoid potential risks of contamination during the Covid-19 pandemic, we are not accepting returns of any food-related product at this time. This temporary change is in place until further notice.

Please note: For any potential return please check seller policy or contact directly the seller you purchased the product from. Read more please