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Frequently Asked Questions

How to contact luwaay support? To contact a shop, Luwaay has integrated a chat system that you can use to contact a vendor. Most vendors respond back in 2-5 days after texting them.
Why does it mean Store closed? Luwaay gives vendors the option to easily close their store when they are on vacation or out of stock and it will be mentioned to the product of that specific store that the store closed.
How to search for Items and Shops on Luwaay? To find an item you are seeking on luwaay, you can either type the item in the search bar or go to the category page
To find a store on Luwaay, you will need to click on “Shops you may like” on Luwaay’s main page, and you will have the list of the entire shops. You can filter the shop by country or you can just type the shop if you know the shop’s name in the search bar in the store's list.

How to change a wrong shipping Address on an Order? To change the wrong shipping address, you need to go into your account and change it from there.
How to contact a shop? To contact a shop, Luwaay has integrated a chat system that you can use to contact a vendor. Most vendors respond back in 2-5 days after texting them.
Where do I go to claim my return? Until further notice, luwaay is handling all the returns through our customer service or chat service.
Luwaay is working on a new way for you to request a return.
How do I start buying on luwaay? Luwaay offers free returns on the first order you place from any of our vendors, so you can feel confident to come back again.
Our return offer is only available on the first order and any other return after that will be handled by the vendor based on their policy.

Please note:
  • We won't accept any return request after 14 days from the delivery date.
  • Once you submit the return request, we will send you a prepaid shipping label for you to send back the items.
  • Each store is responsible for the shipping return policy.
How long does it take to deliver in USA & Canada? It take 3 to 5 days to get your product delivered to you.
How to buy on luwaay You can buy on luwaay by searching and select the item you want, click on buy now   and follow the rest of the process.

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